Privacy Policy

bnk303 collects various types of information to provide, maintain, and improve our services. The categories of personal information we collect include:

1.1 Account Registration Information: When you create an account, we collect your full legal name, date of birth, residential address, email address, phone number, and username. This information is necessary to establish your identity, verify your age (21+ requirement), and communicate with you regarding your account.

1.2 Identity Verification Documents: To comply with Know Your Customer (KYC) and anti-money laundering regulations, we collect copies of government-issued identification documents (Indonesian KTP or Passport), proof of address (utility bills or bank statements dated within 3 months), and verification selfies. These documents confirm your identity and protect against fraudulent account creation.

1.3 Financial Information: We collect bank account details (bank name, account number, account holder name) and e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account identifiers) for processing deposits and withdrawals. We also maintain transaction history including deposit amounts, withdrawal requests, bet placements, and winnings. Payment card information, if provided, is processed through secure third-party payment processors and is not stored on our servers.

1.4 Technical and Usage Data: When you access bnk303, we automatically collect device information (IP address, browser type, operating system, device identifiers), usage data (pages visited, time spent on pages, clickstream data, game preferences), and location data (derived from IP address to ensure compliance with geographic restrictions). Cookies and similar tracking technologies help us recognize you on return visits and analyze platform usage patterns.

1.5 Communications: We retain records of your communications with our customer support team including live chat transcripts, email correspondence, and WhatsApp messages. This information helps us resolve issues, improve service quality, and maintain compliance records.

1.6 Behavioral and Gameplay Data: We monitor betting patterns, game choices, session duration, stake sizes, and win/loss ratios to detect problem gambling behaviors, prevent fraud, identify bonus abuse, and fulfill our responsible gaming obligations.

bnk303 uses collected information for the following purposes:

2.1 Service Provision: To create and maintain your account, process deposits and withdrawals, settle bets, credit winnings, manage bonuses and promotions, and deliver the core betting and gaming services you request.

2.2 Identity Verification and Security: To verify your age and identity, prevent underage gambling, detect and prevent fraud, money laundering, and other illegal activities, comply with legal and regulatory requirements including anti-money laundering (AML) and counter-terrorism financing (CTF) obligations, and protect the security and integrity of our platform.

2.3 Customer Support: To respond to your inquiries, resolve technical issues, investigate complaints, and provide personalized assistance in Indonesian and English languages.

2.4 Responsible Gaming: To monitor for signs of problem gambling, enforce deposit limits and self-exclusion requests, send responsible gaming reminders, and fulfill our duty of care obligations to vulnerable players.

2.5 Platform Improvement: To analyze usage patterns, identify technical problems, test new features, optimize user experience, and develop new products and services tailored to Indonesian player preferences.

2.6 Marketing Communications: To send promotional emails about bonuses, tournaments, new games, and special offers (you may opt out of marketing communications at any time while continuing to receive essential service-related messages).

2.7 Legal Compliance: To respond to lawful requests from government authorities, comply with court orders and legal processes, enforce our Terms & Conditions, and protect our legal rights and interests.

bnk303 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients under strict confidentiality obligations:

3.1 Service Providers: We engage trusted third-party service providers to perform functions on our behalf, including payment processors (to handle bank transfers and e-wallet transactions), identity verification services (to conduct KYC checks), cloud storage providers (to host our infrastructure), customer support platforms (to manage communications), and analytics tools (to analyze platform usage). These providers access only the information necessary to perform their functions and are contractually prohibited from using it for other purposes.

3.2 Game Providers: We share limited user data with game studio partners (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and others) to deliver game content, process bets, and generate game outcomes. Game providers are bound by strict data protection agreements.

3.3 Regulatory Authorities: We may disclose information to licensing authorities, gambling regulators, and law enforcement agencies when legally required or when we believe disclosure is necessary to comply with legal obligations, prevent fraud, protect our rights, or ensure public safety.

3.4 Business Transfers: If bnk303 undergoes a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal information.

3.5 Consent-Based Sharing: We may share your information with other parties when you explicitly consent to such disclosure.

bnk303 implements industry-leading technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

4.1 Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption—the same standard used by international banks. Sensitive personal information and financial data are encrypted at rest using AES-256 encryption.

4.2 Access Controls: Personal information is accessible only to authorized personnel who require it to perform their job functions. All employees and contractors sign confidentiality agreements and undergo background checks. Access is granted on a need-to-know basis and is regularly audited.

4.3 Secure Infrastructure: Our servers are housed in secure data centers with physical security controls including 24/7 surveillance, biometric access controls, and redundant power and cooling systems. We employ firewalls, intrusion detection systems, and regular security audits to protect against cyberattacks.

4.4 Regular Testing: We conduct regular penetration testing, vulnerability assessments, and security audits by independent third-party cybersecurity firms to identify and remediate potential weaknesses.

4.5 Incident Response: In the unlikely event of a data breach, we maintain an incident response plan to contain the breach, assess its scope, notify affected users, and report to relevant authorities in accordance with applicable data breach notification laws.

As a bnk303 user, you have the following rights regarding your personal information:

5.1 Right to Access: You may request a copy of all personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

5.2 Right to Rectification: If any information we hold is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

5.3 Right to Erasure: You may request deletion of your personal information, subject to our legal obligations to retain certain data for regulatory compliance and fraud prevention purposes. Account deletion requests are processed within 30 days, following which your data enters our retention schedule.

5.4 Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of disputed information.

5.5 Right to Data Portability: You may request transfer of your personal information to another service provider in a structured, commonly used, and machine-readable format.

5.6 Right to Object: You may object to processing of your personal information for direct marketing purposes at any time by using the unsubscribe link in emails or updating your communication preferences in account settings.

5.7 Right to Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request and proof of identity.

bnk303 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content:

Essential Cookies: These cookies are necessary for the platform to function properly. They enable basic features like page navigation, secure login, and transaction processing. You cannot opt out of essential cookies.

Performance Cookies: These cookies collect information about how you use the platform, including pages visited, time spent, and errors encountered. This data helps us improve platform performance and user experience.

Functionality Cookies: These cookies remember your preferences (language selection, display settings, username) to provide a more personalized experience.

Marketing Cookies: These cookies track your activity across websites to deliver targeted advertisements and measure campaign effectiveness. You may opt out of marketing cookies through your browser settings.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may limit your ability to use certain platform features.

bnk303 operates internationally and may transfer your personal information to countries outside Indonesia for processing and storage. These countries may have different data protection laws than Indonesia. When we transfer your information internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities, ensuring that your data receives an adequate level of protection regardless of where it is processed.

bnk303 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to bnk303 should contact us immediately at [email protected].

bnk303 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email, platform notification, or prominent website banner at least 30 days before taking effect. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of bnk303 services following notification of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Privacy Inquiry / Data Protection Request
• Live Chat: Available 24/7 through the bnk303 platform
• Response Time: We aim to respond to all privacy inquiries within 48 hours

For formal complaints regarding our data handling practices, you may also contact the relevant data protection authority in your jurisdiction.